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Invalid Login

INVALID_LOGIN

This error occurs when authentication fails, typically due to incorrect credentials, expired sessions, or security token issues.

Common Causes

  • •Incorrect username or password
  • •Expired session
  • •Invalid security token
  • •IP restriction blocking access
  • •Two-factor authentication required

Traditional Troubleshooting

1

Verify username and password

2

Reset security token if needed

3

Check IP restrictions in profile

4

Complete two-factor authentication

5

Clear browser cache and cookies

Solve with Clientell

Instead of manually troubleshooting, use Clientell to instantly identify and fix this error:

A specific user is unable to log in and getting an ‘INVALID_LOGIN’ error. Can you check the authentication settings and identify why the login is failing?

Related resources

How-to guides1

  • How to Troubleshoot Salesforce Errors

    Learn how to identify, analyze, and resolve common Salesforce errors quickly and effectively.

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